Diligenta is the UK subsidiary of Tata Consultancy Services (TCS). They were established in 2005 to specialise in the provision of business process outsourcing (BPO) services for the UK Life & Pensions industry. Currently working with the Pearl Group they provide a full business process outsourcing administration service for Pearl Assurance, NPI and London Life. Diligenta is one of the UK's leading providers of business process outsourcing, has 3.8 million policies under management and have around 1000 employees. They aim to transform their clients' operations through the continuous and disciplined application of their proven operations management method. They work closely with clients to define when, where and how to fulfil their customer service commitments, aligning brand and behaviours as well as technology and compliance to ensure the seamless transfer of services. Diligenta's end to end outsourcing solutions include: High-quality contact centre operations Front and back office administration IT and HR management Finance and Accounting Services   Due to continued success and growth Diligenta are looking to expand their teams and currently have the following opportunities available. Customer Service Administrators - £13,279-£18,387 (click for details)